How do you deal with a dissatisfied customer?

i own a mobile dj business, i did a job last saturday night where i thought all went well (no complaints on the night). Received a phone call on thursday from the customer with several complaints. Not enough of requested music style played (80's). Didn't have certain requests (we have 10,000 song titles at least). Didn't take any cd's (used a laptop computer). 50% of songs played were from the 80's, another 30% filled in his requested music choices, the rest was filled with his guests requests. He left a message on my machine just wondering how to proceed?How do you deal with a dissatisfied customer?
First decide if this is a client you'll work for again. If not, then see if he specified anywhere in your breif that he wanted what he's commenting about now. If not, then you provided what was required. The customer is not always right - that's why he hired you. Be fair, but firm. If you're going to work for him again you may want to get him to specify in a document exactly what he wants. Either way, make it clear you expect to be paid.How do you deal with a dissatisfied customer?
Either apologize, explain and try to make up, or else consider it a gone case and look for other customers, taking precautions not to lose them again.
you deal with it. the customer knows best. thats what your job is. well, if he is abusive, talk with him and tell him that what you do is what it really is.. confusing, eh? :D

emo hair

hair show